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	<title> Microspot Knowledge base - General</title>
	<link>http://www.microspot.co.uk/activekb</link>
	<description />
	<language>en-us</language>
	<copyright>http://www.microspot.co.uk/activekb</copyright>
	<generator>ActiveKB NX</generator>
	<webMaster>jason.batt@microspot.co.uk</webMaster>
	<lastBuildDate>Tue, 09 Jun 2026 11:17:12 BST</lastBuildDate>
	<ttl>20</ttl>
	<item>
		<title>How do I get Technical Support for Microspot products?</title>
		<link>http://www.microspot.co.uk/activekb/questions/4/</link>
		<description>In the first instance, you should contact your local dealer from where the product was purchased.

If your local dealer does not offer technical support on Microspot products or is unable to hel ...</description>
		<author>Jason Batt</author>
		<pubDate>Thu, 24 May 2007 10:34:25 BST</pubDate>
	</item>
	<item>
		<title>Why does the OK button remain inactive when I enter a serial number ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/5/</link>
		<description>
You need to make sure of the following :

you are entering a valid serial number for the product you are trying to activate.
You are using the correct version of the product.
You are not ent ...</description>
		<author>Jason Batt</author>
		<pubDate>Thu, 24 May 2007 10:38:04 BST</pubDate>
	</item>
	<item>
		<title>Why do I keep getting &quot;shared libarary error &lt;Design Link&gt;&lt;Design Link&gt;.&quot; ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/6/</link>
		<description>
If you find that you are unable to run an Microspot application that you downloaded from the web as an archive, please make sure that you have uncompressed the .zip archive correctly.

If you  ...</description>
		<author>Jason Batt</author>
		<pubDate>Thu, 24 May 2007 10:38:52 BST</pubDate>
	</item>
	<item>
		<title>Why do get an error when I launch a Microspot application that I have just downloaded ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/7/</link>
		<description>
If you find that you are unable to run an Microspot application that you downloaded from the web as an archive, please make sure that you have uncompressed the .zip archive correctly.

If you  ...</description>
		<author>Jason Batt</author>
		<pubDate>Thu, 24 May 2007 10:40:02 BST</pubDate>
	</item>
	<item>
		<title>When will my order/upgrade be delivered?</title>
		<link>http://www.microspot.co.uk/activekb/questions/8/</link>
		<description>For downloads, the download link is automatically supplied by our e-commerce company element 5 as well as the serial number, via email. For any queries, please contact element 5 customer services  ...</description>
		<author>Jason Batt</author>
		<pubDate>Fri, 02 May 2008 13:11:00 BST</pubDate>
	</item>
	<item>
		<title>When I first launch a Microspot Product and enter the serial number, am I registering with Microspot ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/46/</link>
		<description>No. The information entered in the registration dialog is to persoanlize you copy and to activate it.To register with Microspot you need to log onto Microspot&#039;s web page and supply the required de ...</description>
		<author>Jason Batt</author>
		<pubDate>Thu, 24 May 2007 11:20:56 BST</pubDate>
	</item>
	<item>
		<title>Does Microspot have educational pricing?</title>
		<link>http://www.microspot.co.uk/activekb/questions/47/</link>
		<description>Yes, Microspot does offer price reductions for educational institutions. For more information contact sales@microspot.co.uk</description>
		<author>Del Chauhan</author>
		<pubDate>Wed, 29 Jul 2009 16:40:35 BST</pubDate>
	</item>
	<item>
		<title>Can I get a refund for a product I downloaded ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/56/</link>
		<description>No. Refunds are not made for download version of the software once the serial number and the download link has been supplied.We strongly recommend that you check the suitability of the product to  ...</description>
		<author>Jason Batt</author>
		<pubDate>Thu, 04 Oct 2007 16:49:37 BST</pubDate>
	</item>
	<item>
		<title>Is there any training available for Microspot Products ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/73/</link>
		<description>Yes. Microspot offers both in-house training at our headquarters in Maidstone, Kent, UK and on-line.
For further information regarding in-house training, please contact our sales department - sal ...</description>
		<author>Del Chauhan</author>
		<pubDate>Fri, 31 Jul 2009 12:05:36 BST</pubDate>
	</item>
	<item>
		<title>I sent an email to technical support but as yet not had a reply, why ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/48/</link>
		<description>- Make sure the return email address supplied is correct.
- Check you junk mail folder if one is setup, reply may have ended up in there.
- Technical support queries are answered in the order th ...</description>
		<author>Del Chauhan</author>
		<pubDate>Mon, 08 Dec 2008 13:41:51 GMT</pubDate>
	</item>
	<item>
		<title>I have not received by order/upgrade, why ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/55/</link>
		<description>Payments for orders are processed by our e-commerce company called element 5. They take payment and supply the serial number and the download link for Download versions of the software.For physica ...</description>
		<author>Jason Batt</author>
		<pubDate>Fri, 02 May 2008 13:19:55 BST</pubDate>
	</item>
	<item>
		<title>What are the current versions of Microspot Software ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/58/</link>
		<description>Photographic:Photofix - 3.5.6 (OSX 10.2.8 to 10.4.11)Printmix - 1.2.1 (OSX 10.2.8 to 10.4.11)PhotoXtra - 2.3.1 (OSX 10.2.8 to 10.4.11)3D Interior Design:Interiors 4.1.1  (OSX 10.4 and above)Interi ...</description>
		<author>Del Chauhan</author>
		<pubDate>Thu, 01 Mar 2012 09:46:25 GMT</pubDate>
	</item>
	<item>
		<title>Where do I find my serial number ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/64/</link>
		<description>If you purchased the product from our web as a download, the serial number will be supplied to you in an email sent by element 5.If you purchased the product as a &#039;boxed&#039; product, the serial numbe ...</description>
		<author>Jason Batt</author>
		<pubDate>Wed, 09 Jul 2008 11:47:44 BST</pubDate>
	</item>
	<item>
		<title>Why is Tax at 19% when I order on-line when it is only 15% in the UK ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/75/</link>
		<description>All our web sales are handled by a third-party company called Digital River trading as element 5. This is a German based company and they charge tax at German rate.If you are a company based in Eu ...</description>
		<author>Del Chauhan</author>
		<pubDate>Tue, 15 Sep 2009 12:52:32 BST</pubDate>
	</item>
	<item>
		<title>What are the latest versions of Microspot Software ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/66/</link>
		<description>Microspot MacDraft                   - 6.0.1Microspot MacDraft P.E.            - 6.0.1Microspot Interiors                     - 4.0.2Microspot Interiors Professional - 4.13D Toolbox                ...</description>
		<author>Del Chauhan</author>
		<pubDate>Thu, 03 Nov 2011 11:35:01 GMT</pubDate>
	</item>
	<item>
		<title>Why don&#039;t the recently installed libraries do not show in the MacDraft Library Palette ?</title>
		<link>http://www.microspot.co.uk/activekb/questions/92/</link>
		<description>The problem is with your access privileges on your disk. Please follow the instructions below to rectify the problem.1) Quit of of MacDraft Pro/MacDraft PE if running.2) Go to your hard disk/Libra ...</description>
		<author>Del Chauhan</author>
		<pubDate>Wed, 11 Jul 2012 16:25:43 BST</pubDate>
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