Microspot Knowledge base

Knowledgebase Home | Glossary | Favorites Knowledgebase Home | Glossary | Favorites
Search the Knowledgebase Browse by Category
I sent an email to technical support but as yet not had a reply, why ?
User Opinions (25 votes)
80% thumbs up 20% thumbs down

How would you rate this answer?
Not helpful
- Make sure the return email address supplied is correct.
- Check you junk mail folder if one is setup, reply may have ended up in there.
- Technical support queries are answered in the order they arrive.
- Due to high volume of emails in the support account, specially after the weekend and/or bank holidays, or technical issue(s) are being investigated, in which case please bear with us, we will respond.
- Those emails that do not have word "'Technical Support Request" or name of Microspot Product in the subject line are automatically moved to the junk mail folder and this junk mail folder is only glanced through every so often, and contents are deleted every week. To avoid this, do not use subject text such as 'No Subject', 'Urgent', 'Important', 'help' or any variation such as 'help needed', 'please help', etc. as these emails are considered junk mail.

If you do not receive a reply similar to the one below, it means your email did not reach us. Check that you have sent the email to support@microspot.co.uk. If you used the on-line technical support form or you did address the email correctly to support@microspot.co.uk then our junk mail filter has prevented you from sending the email as the email address from which it is being sent from is on the list of compromised  machine used as a spamming machine. You need to  rectify that.

Please use the 'Request a Callback option' on our web - Click here to take you to the Request a callback page.

****** Technical Support auto message ****

On 'date and time "support" <support@microspot.co.uk> wrote:

This acknowledgment is automatically generated and does not require a reply.

Message Subject: "Subject you gave it",
Follow-Up: [microspot.co.uk #xxxxx]

Your request has been assigned the follow-up number listed above. When submitting a follow-up email for this request, please include the follow-up text in the subject of your e-mail.

        [microspot.co.uk #xxxxx]

Thank you,

Microspot Technical Support

Visitor Comments
No visitor comments posted. Post a comment
Related Questions
No related questions were found.
No attachments were found.

Powered by ActiveKB Knowledgebase Software

Take your designs to the next level and upgrade your products to the latest versions. There are various upgrade options available, depending on what version you’re using.
Register your product and take advantage of the benifits. Product registration gains access to free email and phone support as well as exclusive deals to registered users.
Do you have a question, query or are you experiencing an issue? Then contact the Support team or use the Live Chat and they will answer any queries you may have.
50th Anni Logo
Copyright 2014 Microspot Ltd. All rights reserved. Microspot reserves the right to cancel or reject any purchase request made at any time. Contact webmaster for any website issues.
Live Chat Live Chat New

Leave us your Feedback
* denotes a required field
PE/Standard versions to Pro upgrade
* denotes a required field

your rating:
address 2:
zip/post code:*
telephone no:
serial number:*